Refund Policy

Thank you for using patas.lk. This policy explains how payments for patas.lk services are handled.

Returns

patas.lk provides digital marketplace services and optional paid features, including promotional placement, memberships, and other platform services. Because these services are delivered digitally and may begin immediately after payment, digital services and activated paid features cannot generally be returned.

Refunds

We may review a refund request where a payment was duplicated, a payment was made in error and the service has not been activated, or a technical issue prevented delivery of a paid feature. Any approved refund is returned to the original payment method, subject to payment-provider processing times and applicable law.

Non-refundable services

Used or activated memberships, promotional placements, digital features, and other services already supplied are non-refundable except where required by applicable law.

Processing time

Approved refunds are initiated within a reasonable period after review. The time for funds to appear depends on the original payment method and payment provider.

How to contact us

Please contact support@patas.lk with your account email, payment reference, date, and a short description of the issue. We will acknowledge the request and investigate it reasonably. Contacting us does not guarantee that a refund will be approved.

Changes to this policy

We may update this policy from time to time. The current version will remain available on this page.